Cancellation Policy
Ka Pao is a family-run business relying upon bookings being honoured by our guests or sufficient notice being given of any required changes to reservations.
We therefore kindly request that diners give us notification if a cancellation or an amendment is required:
For tables of 1-5 guests we request 24 hours’ notice of cancellation or amendment wherever possible.
For tables with 6 or more diners we require 48 hours’ notice of cancellation or amendment.
For reservations of 6 or more, we require your debit/credit card details. These will be held in a secure PCI-DSS compliant vault. For further information, please visit: https://stripe.com/docs/security/stripe.
A charge of £25 per person will be made if the cancellation terms above are not met. Unfortunately, our experience of parties failing to cancel or amend bookings dictates this precaution is necessary.
We will contact you a day or two prior to your reservation via telephone or email to confirm.
For bespoke group bookings, a deposit of £20 per person is required in order to secure the date and time of your booking. The deposit will be removed from your final bill.
Credit or debit card payments will be taken via Dojo Payment Link which we will send by email. For Dojo's privacy policy, visit https://dojo.tech/legal/privacy/
In the event of cancellation, deposits and order payments are non-refundable.
A set menu will be agreed in advance. Should your party size, or food choice, differ on the day of your event to the pre-agreed amount, the full amount will still be charged.
We politely ask that you are ready to be seated at your time of booking or contact us if you are running late. We hold tables for 15 minutes and will release it if we have not been contacted.
Unfortunately, we are unable to hold unconfirmed reservations.
To ensure that we can cater for you appropriately, please notify us of any dietary requirements prior to your visit.
A service charge of 10% is applied to parties of 10 or more. This is optional and can be removed on request.
By making a reservation at Ka Pao you agree to our reservation and cancellation terms.